Reduce the Risk of Workplace Violence

Workers everywhere experience acts of workplace violence— sometimes never giving them a second thought. Hostilities such as physical and verbal assaults, threats, coercion, intimidation and all forms of harassment constitute acts of workplace violence.

Here Are Some Warning Signs of Violence

• Numerous conflicts with supervisors and other employees.
• Statements indicating desperation over family, finances or other problems.
• Intimidating, belligerent, harassing, bullying, or other inappropriate and aggressive behavior.
• Direct or veiled threats of harm.
• References to weapons.

What You Should Do

Talk to your supervisor immediately if you observe unusual behavior in others. Never underestimate the potential for a coworker to act out violently. Being proactive can help prevent an incident of workplace violence.

In the Event of an Act of Violence

• Your goal is to help defuse the person’s anger so that he/she can cool down and talk calmly and rationally.
• Maintain your composure. You cannot help someone calm down if you are emotional.
• Try to signal for help from a coworker who can then contact management, the police or paramedics.
• Listen attentively. Hostile individuals who feel that they have your attention are sometimes less likely to act out physically.
• Maintain eye contact. This also helps to calm the person because the individual feels that he/she has your attention.
• Be courteous and patient until help arrives.
• If the person is threatening you with a weapon, follow his/her instructions and stall for time.
• Never try to intercept the weapon or act aggressively against the individual. You do not want to risk harm to yourself or others.

For more information on preventing workplace violence...

The Occupational Safety & Health Administration, U.S. Department of Labor: www.osha.gov

The U.S. Office of Personnel Management: www.opm.gov